Front Desk for property managers handling tenants, owners and urgent issues.
For property managers, real estate teams and short-stay operators. Front Desk captures maintenance issues, tenant enquiries, guest messages and owner requests, then gives your team a clear next action.
“Messages become structured property requests.”
New request
Leaking sink
Property enquiries arrive everywhere. Your team still has to make sense of them.
After-hours maintenance
Urgent issues don't wait for office hours, creating panic and unclear responsibility.
Too many channels
Messages spread across email, SMS, portals and voicemails, leading to missed details.
No clear next action
Staff spend hours deciphering vague complaints instead of resolving property issues.
From messy message to property request
Incoming message
"Hey, the tap in the kitchen is leaking pretty bad, coming out from under the sink. Call me on 0412 345 678."
Front Desk Capture
- • Extracted: "Leaking kitchen tap"
- • Location: Under sink
- • Phone: 0412 345 678
Human handoff
Flags potential water damage risk. Routes immediately to duty manager.
Opportunity created
Clear, structured request logged in PMS ready for plumber dispatch.
What gets captured before your team opens the inbox
Channels for property managers
When Front Desk should route to a person
Front Desk captures the situation, reassures the customer, and routes the request according to your specific business rules.
Possible water damage or flooding
Electrical gas lockout or security issues
Angry tenant, guest or owner
Lease bond or legal dispute
Owner approval needed
Complaint or reputation risk
Unclear property details
After-hours issues that may escalate
Example daily opportunity board
| Time | Job Type | Location | Urgency | Status |
|---|---|---|---|---|
| 07:15 | Leaking sink | East Perth | High | Assigned |
| 08:30 | Inspection reschedule | Subiaco | Low | Queued |
| 09:45 | Owner complaint | Fremantle | Critical | Escalated |
| 10:20 | Water damage risk | Victoria Park | Critical | Assigned |
| 11:05 | Access note updated | Mount Lawley | Low | Resolved |
Built for rental operations, not generic chat
Faster tenant acknowledgement
Instant response keeps tenants calm while your team prepares for action.
Fewer lost messages
Maintenance reports no longer get buried in personal SMS or busy inboxes.
Better handoff
Structured data for easier communication between PMs and contractors.
See it in action
- cancelLost Opportunity: Leak report with no confirmation
- check_circleFront Desk Capture: Qualifies urgency & details
- task_altRecovered Action: Structured request to PM
Build my property workflow
Configure your Front Desk rules for rentals.