Privacy Policy
How we handle your data, built on trust.
KarrotsKode respects your privacy. We handle personal information in accordance with Australian privacy law and design our services with data protection in mind.
Privacy Scope
Eye-to-eye trust. No hidden data practices. Built in Perth, Western Australia.
Our Approach to Privacy
KarrotsKode is built in Perth, Western Australia. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it and your rights regarding your data.
What We Collect
We collect information you provide directly: name, email, phone number, business details and service preferences when you enquire, book a demo or sign up. We also collect usage data including pages visited, features used and interaction patterns to improve our services. For customers using Front Desk, we process end-customer messages and metadata as directed by the customer.
How We Use Your Data
We use your information to provide and improve our services, respond to enquiries and demo requests, send service-related communications including onboarding and feature updates, analyse usage patterns to enhance our platform, and comply with legal obligations. We do not sell personal information to third parties.
Front Desk Data Processing
When you use KarrotsKode Front Desk, we process end-customer messages, call data and interaction metadata on your behalf. You are the controller of this data and we act as the processor. Front Desk data is processed according to your configured rules and workflows. We implement appropriate safeguards to protect this data.
AI & Automated Processing
KarrotsKode uses artificial intelligence to assist with customer communication and workflow automation. AI processing occurs in Australian and secure international cloud environments. We do not use customer data to train public AI models. AI-assisted outputs are designed to support, not replace, human decision-making.
Data Storage & Security
We store data in secure cloud infrastructure with encryption at rest and in transit. We implement access controls, monitoring and regular security reviews. While we take reasonable steps to protect your data, no online service can guarantee absolute security. We notify affected parties of data breaches as required by Australian law.
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Upon termination, we provide a reasonable opportunity to export your data before deletion. Front Desk conversation data is retained according to your configured retention policies.
Third-Party Services
We may use third-party services for infrastructure, analytics and communication. These providers are contractually bound to protect your data. KarrotsKode Front Desk may integrate with messaging platforms and CRM systems at your direction. We are not responsible for the privacy practices of third-party services you choose to integrate.
Your Rights
Under Australian privacy law, you have the right to access personal information we hold about you, request correction of inaccurate information, make a complaint about our handling of your data, and request deletion where applicable. To exercise these rights, contact us at hello@karrotskode.com.au.
International Data Transfers
While KarrotsKode is Australian-based, some infrastructure and AI processing may involve secure international data transfers. We ensure appropriate safeguards are in place for any cross-border data flows, consistent with Australian privacy requirements.
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated to active customers. This policy was last updated in 2026.
Contact Us
For privacy-related questions or to exercise your data rights, contact us at hello@karrotskode.com.au. We are based in Perth, Western Australia.