Front Desk for salons turning WhatsApp enquiries into booked appointments.
Salon messages become structured appointment requests. For hair salons, beauty studios, barbers, brow artists and appointment-based service teams.
Salon enquiries arrive between appointments.
Vague messages
"How much for a cut?" is transformed into a structured request for hair length, thickness, and current color.
Service context
Automatically request inspiration photos and recent chemical history before confirming complex color work.
Missed follow-up
Track pending requests on a unified board, ensuring every WhatsApp DM gets a tailored scheduling link.
From WhatsApp message to structured appointment.
A customer sends a WhatsApp message asking if Velvet Hare has time this week for a colour appointment.
Front Desk captures the service requested, preferred day, time window, stylist preference, and hair length notes.
Because colour appointments require confirmation and timing, the request is marked for human review.
The team sees a structured appointment opportunity with customer details, summary, missing details and next action.
Intelligence Scan
What gets captured instantly before your team replies.
A clearer appointment opportunity board for your salon.
Operate like a high-end service business, not a chaotic chat room.
Velvet Hare Front Desk
New Enquiries
2Colour appointment
Returning client Sarah requesting balayage next week. Needs available times.
Haircut request
New client. Preferred Saturday morning. Short bob trim.
Needs Human
2Colour correction
Mount Lawley | Review photos before booking. Box dye over blonde.
Bridal enquiry
Perth CBD | Needs quote for party of 4.
Waiting Follow-up
1Full Head Foils
Subiaco | Offered Thu 10am or Fri 1pm.
Booked
1Cut & blow-dry
Fremantle | Tue 14th, 2:00 PM with Jess.
When Front Desk routes to a human.
Front Desk does not promise appointment availability or guaranteed outcomes. It captures the situation, organises the request and routes the opportunity according to the business rules.
Velvet Hare
Lost Opportunity
A customer asks on WhatsApp for a colour appointment this week, but the message is vague and staff are busy with clients.
Front Desk capture
Front Desk captures the service requested, customer status, preferred timing, stylist preference, hair notes and whether photos are available.
Recovered Action
A structured appointment opportunity is created with booking context, missing details, urgency and recommended next action.
Build my salon workflow
Design a Front Desk agent tailored to your salon's services and rules.