Front Desk for tradies who miss calls while doing the actual work.
For plumbers, electricians, cleaners, HVAC teams and local field services. Front Desk captures the enquiry, understands the job, records the urgency and shows your team what to do next.
Missed calls become urgent job opportunities.
The problem is not demand. It is response time.
On the tools
You are doing the work, not sitting at a desk waiting for calls.
Customer calls around
If nobody answers, the customer often calls the next provider.
Details get lost
Job type, suburb, urgency and contact details end up scattered across phones and messages.
Follow-up gets delayed
By the time someone calls back, the job may already be gone.
Example customer journey
Burst pipe in Joondalup. Every minute counts.
1. Missed Call
Customer rings while you are driving.
2. Front Desk Answers
AI intercepts, gathers location (Joondalup) and issue (burst pipe).
3. Urgency Flagged
System detects an emergency and alerts your mobile immediately.
Opportunity created
Burrow & Flow Plumbing
New emergency job intercepted: Burst pipe, water everywhere. Client is waiting for callback.
What Front Desk captures
Job Type
Plumbing, Electrical, etc.
Location
Suburb / Address
Urgency
Emergency vs Routine
Contact
Name & Details
Access
Dog in yard?
Timing
Preferred slot
Photos
SMS prompt
Sentiment
Stressed / Calm
Channels for tradies
Human handoff rules
- Rule 1:Immediate SMS to on-call tech for emergencies.
- Rule 2:Forward large commercial quotes directly to the boss.
- Rule 3:Queue routine maintenance for end-of-day callback.
- Rule 4:Escalate angry customers to management.
- Rule 5:Out of bounds location? Polite decline.
Example daily opportunity board
| Time | Job Type | Location | Urgency | Status |
|---|---|---|---|---|
| 07:15 | Blocked drain | Fremantle | High | Assigned |
| 08:30 | Leaking tap | Subiaco | Low | Queued |
| 09:45 | Hot water system | Midland | Critical | Escalated |
| 10:20 | Quote request | Joondalup | Medium | Follow up |
| 11:05 | Burst pipe | Perth CBD | Critical | Assigned |
Why tradies start here
Stop missing work
Every missed call is a missed job.
Look professional
Customers get instant, clear responses.
Focus on the tools
Work without constant interruptions.